To help overseas clients (such as security companies, emergency agencies, agricultural companies, etc.) quickly understand our drone mooring products and cooperation models, and solve core questions throughout the entire cooperation process, we have compiled the following high-frequency questions and professional answers, covering key dimensions such as product awareness, reliability, and cooperation processes.
1. Product basic cognition catego
Q: What is a drone mooring system? What are the core problems that your company's drone mooring products can mainly solve for B-end customers?
A: The drone mooring system is a device that provides continuous power and data transmission to the drone through physical cables (such as high-strength optical fibers/cables), allowing the drone to break through battery life limitations and achieve fixed-point operations for hours to tens of hours.
As a B2B foreign trade factory specializing in this field, our product core solves three types of pain points for B2B customers: ① Range anxiety: providing 24-hour uninterrupted operation capability for security monitoring, emergency communication, large-scale event aerial photography and other scenarios; ② Stability requirement: Designed to withstand wind (up to 12 levels of wind) and high and low temperatures (-30 ℃~60 ℃), suitable for complex environments in multiple regions; ③ Adaptability issue: Compatible with mainstream brands such as DJI, DJI Industry Edition, Autel, etc., without the need for customers to replace drone equipment. At present, the product has served customers in Europe, America, the Middle East, and Southeast Asia, with zero major fault feedback in outdoor work scenarios. The reliability of the product has been verified through practical experience.
Q: What are the core differences between your company's drone mooring products and other similar products on the market?
A: The core differences are concentrated in two dimensions: "reliability" and "foreign trade adaptability". Firstly, in terms of reliability, we use aviation grade cable materials (fracture strength ≥ 500kg), and set up six quality inspections in the production process (raw material screening → semi-finished product testing → finished product resistance experiment → endurance simulation → low-temperature aging testing → full function verification before leaving the factory). The finished product failure rate is controlled below 0.3%, far below the industry average of 1.5%; ② In terms of foreign trade adaptability: As we have established cooperation with enterprises from over 20 countries (such as German security companies and UAE emergency rescue agencies), our products can be pre matched with target country certifications (EU CE, US FCC, Australian RCM, Middle East SASO), and customers do not need to handle certifications themselves, shortening the customs clearance cycle by more than 30%; In addition, we also provide multilingual (English, Spanish, Arabic, German) product manuals and technical documents to lower the barrier to entry for overseas customers.
2. Product reliability assurance: why choose "reliable" drones to anchor in foreign trade factories?
The core demand for customers purchasing drone mooring products is "long-term stable operation" - especially in overseas scenarios, equipment failures not only affect the progress of operations, but also generate high after-sales costs. The following questions will explain in detail how our company achieves "product reliability" and provides full cycle support for overseas customers from three perspectives: "safeguard measures, practical cases, and emergency plans".
Q: Your company has repeatedly emphasized the reliability of unmanned aerial vehicle (UAV) mooring products. Can you provide specific measures to ensure this? Is there any actual case to support it?
A: We build a reliability system from the whole link of "R&D - production - after-sales", and each link has its own implementation standards: ① R&D end: 10 people+power system R&D team test the product performance in 100+extreme environments (strong wind, rainstorm, high altitude) in advance through AI simulation software (ANSYS), optimize the design of cable interface, power supply module and other consumable parts, and reduce the failure risk from the source; ② Production end: Introduce AI visual quality inspection equipment to perform 100% automated testing on the flatness of cable joints and the quality of power module solder joints, avoiding manual omissions; ③ After sales end: Establish a "global customer fault database" to track real-time product usage data from customers in over 20 countries and dynamically optimize product design.
Practical cases can prove that in 2023, we provided 20 sets of mooring systems to an emergency rescue company in Saudi Arabia. In the high temperature of 58 ℃ and sandstorm weather in the desert, the equipment operated continuously for 72 hours without interruption, successfully completing the temporary communication support task after the earthquake. Subsequently, the customer added 50 sets of orders and recommended 3 local enterprises to cooperate with our company.
Q: If there is a sudden malfunction of the drone mooring system during use, what emergency support plans does your company have for overseas customers?
A: For overseas customers' fault problems, we have established an emergency mechanism of "30 minute response+graded solution" to minimize customer losses: ① Quick response: Customers can provide feedback through 24-hour multilingual customer service (English, Arabic, Spanish), and AI intelligent customer service will first investigate basic faults (such as cable connection and power interface problems) and provide solutions within 30 minutes; ② Graded resolution: Software/operational issues are remotely guided by technical engineers via video, with an average resolution time of 1.5 hours; Hardware issues will be addressed through three overseas parts warehouses in Germany, the United Arab Emirates, and Singapore. Key components (power modules, cable connectors) will be reissued within 48 hours, and free replacement guidance will be provided. As of now, the satisfaction rate of overseas customers with troubleshooting has reached 98%.